Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Xiocen products purchased from any other authorized retailer please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact our customer service at +86 155 2749 6308 or send your request to the returns warehouse address below. Please quote your order number and the item that you would like to return, and we will inform you of the next steps.

Returns Warehouse Address:
Workstation 1105-17-0352, E-commerce Industrial Park, Building 1, No. 28-1 Donghu Avenue, Majiadian Subdistrict, Zhijiang City, Yichang City, Hubei Province
Phone: +86 155 2749 6308

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to the returns warehouse address above, with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at +86 155 2749 6308 or write to the returns warehouse address above with the subject line: MISSING ITEM along with your order number.